Faculty Spotlight in Data Center Operations: Jose Gomez

“Most of the time, working in a data center, it’s routine—planned, scheduled, procedural. But the moment something fails, you switch into firefighting mode. You rely on all your prior systems thinking and troubleshooting. Everything you’ve learned is for that moment.”

Jose Gomez’s career has spanned the U.S. Navy, Amazon Web Services (AWS), RelyOn Global, and now an assistant professor in NOVA’s Data Center Operations (DCO) program. With more than 16 years in the data center industry, Jose is not only passionate about training the next generation of technicians—he’s also redefining what effective instruction looks like in mission-critical environments.

During his time in the Navy, Jose served in the nuclear program and completed what he refers to as “the MIT curriculum” while stationed on submarines. As the officer in charge of the electric plant, he operated a nuclear reactor—an intense, high-stakes role that deepened his expertise in systems thinking, troubleshooting, and electrical operations. This experience laid the foundation for a seamless transition to data centers, where uptime and precision are just as vital.

At AWS, Jose began as a technician and rose to Learning Path Manager. He taught new hires the fundamentals of data centers and power distribution, developed training content, and managed the DCO training program. The process-driven, metrics-focused environment played to his strengths. But when the company implemented a five-day in-office policy, it no longer aligned with his lifestyle.

In August 2024, Jose decided to pursue an opportunity he had long considered: teaching part-time at NOVA. Amir Mehmood, program head of NOVA’s DCO program and a former AWS colleague, had encouraged him for years to bring his expertise into the classroom.

Jose’s previous experience as an Electrical Learning & Development Manager at RelyOn Global—a leader in competency services for mission-critical industries—broadened his perspective across sectors including data centers, oil and gas, and wind energy. That role reinforced one of his guiding principles: effective training must reflect the realities of the work environment, not just the content of a textbook.

He brings this philosophy to NOVA, where his teaching follows a layered approach: starting with functional theory and progressing to deeper technical detail. His instruction covers key competencies such as reading design prints, following methods of procedures (MOPs), and interpreting sequences of operations—essential tools for managing real-world infrastructure.

For Jose, the key traits of a successful DCO student aren’t necessarily personality-based. “You need people who can focus and problem-solve. Some are quiet, some are vocal. Some are builders, others are observers. You need all types because it’s a team effort,” he shares. “You need the Witcher to fight the dragon and the Bard to tell the story. Both are essential.”

Despite excelling academically, Jose identifies as a hands-on learner who doesn’t absorb information best through lectures. This insight shapes his student-centered teaching style, which prioritizes practical application over rigid instruction. He urges students to build deep understanding and develop trust—not only with teammates, but also with the systems they operate. Although that trust takes time, effective training can speed up the process.

At NOVA, he’s putting that belief into action.

Professor Gomez can be reached at jgomez@nvcc.edu

Student Spotlight in Data Center Operations: Alex Chang

“NOVA’s DCO program is incredible. One to two years of school leads to an amazing career.”

Alex Chang, a critical facilities engineer at Vantage Data Centers, is set to graduate this spring with an Associate Degree in Engineering Technology: Data Center Operations Specialization.

Alex has always been passionate about technology, but after high school, he was unsure which direction to take. He initially enrolled in NOVA’s cybersecurity program but realized it wasn’t the right fit. “I enjoy hands-on work and staying active more than sitting at a computer.”

In 2022, he pivoted to the DCO program and found his calling. “The classes at NOVA provided essential baseline knowledge,” Alex says. “Every site is different, but NOVA prepared me for what to expect in a data center. Professors Mehmood and Ciccone were instrumental—they encouraged me to find an internship and get my foot in the door.”

Alex participated in AFCOM’s 10-week paid summer internship program, organized by its Potomac Chapter in collaboration with NOVA’s IET Division. The program pairs DCO students with industry leaders, offering invaluable real-world experience.

During the internship, Alex spent five weeks each at Vantage Data Centers and Iron Mountain Data Centers. “The AFCOM internship program was fantastic,” he says. “I wouldn’t be where I am today without it.”

One memorable moment occurred in his third week at Vantage during an overnight power outage requiring 11 hours of generator use. “The recovery effort the next day was all hands on deck—it was exciting to be part of that.”

Alex gained hands-on experience writing procedures, escorting personnel, monitoring the data center, and using specialized software. Employees were supportive, offering guidance and advice. He learned to operate Building Management Systems (BMS), change chillers, and handle Converged Rack Architecture (CRA), among other tasks.

One challenge Alex faced was adjusting to early mornings during his internship at Iron Mountain, where his workday began at 6:00 a.m. He adapted by working out and going to bed earlier to meet the demanding schedule.

In August 2024, Alex was hired as a critical facilities engineer at Vantage. Now working 10-hour night shifts from 9:00 p.m. to 7:00 a.m., his responsibilities include preventative maintenance, equipment monitoring, and ensuring system stability.

“The biggest difference between being an intern and an employee is the increased responsibility and access within the center,” Alex explains. Despite the challenges of balancing a night shift with college classes, he enjoys his role and recently received a positive year-end review.

Alex’s long-term goals include moving up the leadership ladder to become a lead engineer or manager.

For prospective NOVA DCO students, Alex offers this advice: “If you’re unsure of your path but interested in technology and enjoy working with your hands, take the leap. You won’t regret it.”